Lessons from Fitzy’s grandma

Reading time: About 3 minutes

Do you ever forget to do something important? Here is a quick tip to help all speakers and writers improve their memories.

It was the woman’s voice. Mellifluous. It made a small thrill run down my spine. She sounded like a college professor, accustomed to speaking to a roomful of students, or perhaps a good doctor, well educated and compassionate, or maybe even a newsreader, clear, calm and unflustered.

‘What on earth does she do?’ I wondered when I met her last week at the national conference of the Canadian Public Relations Society. The meeting was held in Vancouver and I was there to lead a workshop on writing. The woman was sitting quietly in the corner of the room when I arrived. “Let me introduce you two,” said Norma Hawkinson, the gracious volunteer who’d agreed to be my official introducer to the group.

Turns out the woman with the terrific voice was Jean Freeman — a Saskatchewan-based professional speaker (that explains the mellifluous voice), coach and writer “plain and fancy” according to her business card.

But here’s the funny part of the deal: You may know her, too, because she played Fitzy’s Grandma on the hit Canadian TV comedy Corner Gas (now running around the world.) A picture of her, with star Brent Butt, adorns the front of her business card.

“You may not have seen the show,” she said, apologetically, illustrating her modest and plainspoken Prairie roots. When I told her, no, my entire family loved the sitcom she expressed delight.

A few minutes later, I began my one-hour workshop. By the end, I thought it had gone well — not entirely thanks to me. The group was fantastic — enthusiastic and involved — heck, they even laughed at all of my jokes!

When I was finished, I had a lineup of people to see me, including Fitzy’s grandma. She hung towards the back of the group, waiting till others had their say. First she complimented me. Then she said: “I’m sure you know this already, but when people in the audience ask questions, even in a small room like this one, it’s a good idea to repeat the question. If we can’t hear it, then your answer can be a bit puzzling.”

I slapped myself across the forehead — both metaphorically and literally. D’uh. How did I forget to do that? Worse, I realized I’d also overlooked another important workshop-giving stunt.

I’d neglected to raise my own hand when asking the audience questions. For example, when you, as a speaker, say something like: “How many of you feel you write too slowly?” you should always raise your own hand, so that audience members who agree feel more encouraged to admit it.

So what did I do to atone for my sins? Simple. I wrote a list to ensure they never occur again. My pre-workshop reminder list now has three items on it:

1) Smile (when I get intensely into a topic I sometimes forget to smile, even though I’m having a good time.)

2) Repeat questions (even if the audience has its own microphone) so everyone can hear, so you can show you’ve understood and so you can rephrase any rambling ones.

3) Remember to raise my own hand when I ask questions.

By reviewing this list before each speech or workshop, I won’t forget again. And if you don’t deliver speeches, what does this have to do with writing? Well, when you write, you should have your own editing checklist of things you might forget to do. It could include the following:

1) Run every piece of writing through readability statistics — found free in Word – usually under the tools/options menu, but check Help if you can’t find it. Be sure to aim for a grade 9 or lower score and a Flesch-Kincaid reading ease score of 60% or higher.

2) Eliminate all unnecessary words. (That doesn’t mean eliminate all long words. Sometimes, a long word will be the right word. Just be sure it’s necessary as well.)

3) Watch for any mistakes you commonly make (for example, some people always get mixed up between affect and effect; others can’t tell the difference between it’s and its.) List your own peccadilloes here.

Save your “thinking” brain for better tasks. Instead, allow yourself to rely on the luxury of a list to improve your writing.

Fitzy’s grandma will be proud.

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